Cleveland TS15 9EH
Telephone: (01642) 788828
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 March 2018 and was unannounced. This meant the registered provider did not know we would be visiting. The service was previously inspected in 18 January 2017 and was not meeting all the regulations we inspected.
The inspection team consisted of one adult social care inspector, a specialist advisor in nursing and an inspection manager.
Before we visited the service we used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we observed how the staff interacted with people who used the service and with each other. We spent time watching what was going on in the service to see whether people had positive experiences. This included looking at the support that was given by the staff, by observing practices and interactions between staff and people who used the service.
At the inspection we spoke with seven people who used the service, six relatives, the deputy manager, the registered manager, the clinical lead, two nursing staff, six care staff, domestic, and the maintenance worker.
We also reviewed records including: three staff recruitment files, five medicine records, safety certificates, five support plans and records, three staff training records and other records relating to the management of the service such as audits, surveys, minutes of meetings and policies.
Last updated 09:31:19 10th Oct 2018 - Update Now
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