Cleveland TS15 9EH
Telephone: (01642) 788828
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 January 2017. At the time of our inspection 37 people were using the service.
The inspection team consisted of one adult social care inspector and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We reviewed information we held about the service, including the notifications we had received from the registered provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
The registered provider was asked to complete a provider information return [PIR]. This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. The registered provider returned the PIR in a timely manner.
We contacted external healthcare professionals to gain their views of the service provided at the service.
During the inspection we spoke with nine people who lived at the service and five relatives. We looked at three care plans, and Medicine Administration Records (MARs). We spoke with seven members of staff, including the registered manager, nurse, senior carers, care staff, activity coordinator, cook and the handyman. We looked at four staff files, including recruitment records.
We also completed observations around the service.
Last updated 12:09:21 15th Mar 2018 - Update Now
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