6 Jefferson Street
North Humberside DN14 6SH
Telephone: (01405) 766985
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of Bailey House took place on 10 May 2016 and was unannounced. One Adult Social Care inspector and an expert-by-experience carried out the inspection. âAn expert-by-experienceâ is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was in learning disability.
Information had been gathered before the inspection from notifications that had been sent to the Care Quality Commission (CQC). Notifications are when registered providers send us information about certain changes, events or incidents that occur. We also requested feedback from local authorities that contracted services with Bailey House and reviewed information from people who had contacted CQC to make their views known about the service. We also received a âprovider information returnâ (PIR) from the registered provider. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with all three people that used the service, the registered manager and four staff. We looked at care files belonging to three people that used the service and at recruitment files and training records for three staff. We looked at records and documentation relating to the running of the service, including the quality assurance and monitoring, medication management and premises safety systems that were implemented. We looked at equipment maintenance records and records held in respect of complaints and compliments.
We observed staff providing support to people in communal areas of the premises and we observed the interactions between people that used the service and staff. We looked around the premises and saw communal areas and peopleâs bedrooms, after asking their permission to do so.
Last updated 03:25:20 21st May 2018 - Update Now
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