Northumberland NE66 1LX
Telephone: (01665) 605669
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 and 19 July 2016 and was unannounced. The inspection was carried out by one inspector.
We spoke with six people who lived at the service during our inspection. We spoke with local authority contracts and safeguarding officers. We used the information they provided when planning our inspection.
We spoke with the manager, senior carer and two care workers during our inspection. We also spoke with the director of care, an operations manager and the safeguarding lead from the organisation.
We read three people's care records and three staff recruitment records. We looked at a variety of records which related to the management of the service such as audits and surveys. We also checked records relating to the safety and maintenance of the premises and equipment.
Prior to carrying out the inspection, we reviewed all the information we held about the home. We had not requested a provider information return (PIR). A PIR is a form which asks the provider to give some key information about their service; how it is addressing the five questions and what improvements they plan to make. We also looked at notifications submitted by the provider in line with legal requirements.
Last updated 11:15:40 15th Mar 2018 - Update Now
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