Northumberland NE66 1LX
Telephone: (01665) 605669
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 19 October 2018 and was unannounced.
It was carried out by one adult social care inspector.
Before the inspection, we had received a completed Provider Information Return (PIR). The PIR asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service as part of our inspection. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales. We also contacted commissioners from the Local Authorities who contracted peopleâs care and two professionals who provided specialist advice and support to some people who used the service.
During this inspection the registered manager was not available as they were on holiday. We carried out general observations. We spoke with five people who lived at Bailiffgate, the operations support manager, one senior support worker, the activities co-ordinator, one domestic and three support workers. We reviewed a range of records about people's care and how the service was managed. We looked at care records for three people, three peopleâs medicines records, staffing rosters, staff meeting minutes, meeting minutes for people who used the service, maintenance contracts and quality assurance audits the registered manager had completed. After the inspection we carried out telephone interviews with three relatives.
Last updated 05:04:41 21st Nov 2018 - Update Now
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