Bannow Retirement Home

Quarry Hill
St Leonards On Sea
East Sussex TN38 0HG

Telephone: (01424) 433021

Care Types: Care HomeDementiaOlder People

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Requires improvement

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Last updated 8 November 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We visited the service on the 21 and 30 August 2018. This was an unannounced inspection. The inspection team consisted of one inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we checked the information that we held about the service and the provider. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information relating to the service prior to the inspection, this included previous inspection reports and statutory notifications sent to us by the registered manager. A notification is information about important events the service is required to send to us by law.

We spoke with eleven people, four relatives, seven members of staff which included the registered manager, care workers, the chef and a laundry assistant. We also spoke to one healthcare professional prior to the inspection to obtain their feedback.

Not everyone was able to tell us about their experiences, therefore we carried out observations in communal areas and throughout the service to see how people were supported throughout the day and during their meals. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

During the inspection we reviewed the records of the service. We spent time looking at care records for five people. This is when we look at care documentation for people to get a picture of their care needs and how these are met. We also looked at documentation in care plans to pathway track the care experience of people within the home.

We looked at the files of three staff members and reviewed the records relating to areas such as the management of medicines, staff training, safeguarding procedures, risk assessments, incidents and accidents, quality assurance systems and complaints. We also observed medicines being administered and recorded.

Last updated 09:09:21 19th Feb 2019 - Update Now

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