Bannow Retirement Home

Quarry Hill
St Leonards On Sea
East Sussex TN38 0HG

Telephone: (01424) 433021

Care Types: Care HomeDementiaOlder People


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Overall
Requires improvement

Read overall summary
Last updated 2 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We visited the home on the 7 and 10 November 2017. This was an unannounced inspection. The inspection team consisted of two inspectors. We originally planned to carry out a focussed inspection to follow up on concerns raised by whistle-blowers and because there had been a high number of safeguarding referrals. ‘Whistleblowing’ is when a worker reports suspected wrongdoing at work. Officially this is called, ‘making a disclosure in the public interest.’ Due to the number of concerns identified during this inspection we changed from a focussed to a comprehensive inspection.

Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.”

During the inspection, we spoke with a visitor to the home, the area manager, deputy manager and four care staff. Most people were unable to tell us of their experience of living at Bannow. Therefore we used other methods to help us understand their experiences. We used the Short Observational Framework for Inspection (SOFI) in the lounge area. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Before our inspection we reviewed the information we held about the home. We considered information which had been shared with us by the local authority, looked at safeguarding concerns that had been raised and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law. We also contacted the local authority to obtain their views about the care provided in the home.

During the inspection we reviewed the records of the home. These included staff training records and procedures, audits, three staff files along with information in regards to the upkeep of the premises. We also looked at five care plans and risk assessments along with other relevant documentation to support our findings. We 'pathway tracked' people living at Bannow. This is when we looked at their care documentation in depth and obtained their views on how they found living at Bannow. It is an important part of our inspection, as it allowed us to capture information about a selected group of people living there.

Last updated 10:20:25 20th May 2018 - Update Now

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