Cumbria CA3 9AZ
Telephone: (01228) 521085
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 30 September and 3 October 2016 and day one was unannounced.
The inspection was carried out by one adult social care inspector.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. In addition we spoke with representatives from adult social care. We planned the inspection using this information.
We spoke with five of the people who used the service and eleven members of staff including the registered manager, carer staff and auxiliary staff. We looked at questionnaires relatives and visiting professionals had completed.
We read four written records of care and other policies and records that related to the service. We looked at two staff files which included supervision, appraisal and induction and examined the training records and quality monitoring documents for the service. We observed staff throughout the inspection and looked around all the communal areas of the home and with peopleâs permission some bedrooms.
Last updated 11:37:21 15th Mar 2018 - Update Now
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