Kent TN11 0QJ
Telephone: (01732) 369171
Registered Manager: Nicky Pett
Provider Name: Rapport Housing and Care
Care home beds: 101
Barnes Lodge Tonbridge provides care for older people who are frail, have dementia or Parkinson’s or are living with the effects of a stroke.
It also provides short term respite care to the community, as well as end of life care.
Comprising 101 en suite bedrooms over three floors, each floor has numerous living and seating area. The home also has a visitor’s room, hair, beauty and therapy salon and communal landscaped gardens, as well as a coffee shop and themed street area.
As is the case in all our residential homes, regular activities and outings take place. Each floor has a dedicated social activities facilitator and residents are invited to contribute to the planning of activities, whilst being encouraged to continue pursuing their own hobbies and interests. Activity examples in our current homes include trips to the beach, craft mornings, visits from local schools and groups and baking afternoons to name a few.
A choice of freshly prepared homemade meals are provided for residents and again, residents are encouraged to contribute to menu planning. Special diets can be catered for and this will need to be discussed with the manager ahead of moving in.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was carried out to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Barnes Lodge is a âcare homeâ. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Barnes Lodge accommodates 101 people across three separate units, each of which has separate adapted facilities. The service specialises in providing care to people living with dementia. At the time of the inspection there were 45 people living at Barnes Lodge.
Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve all the key questions to at least good. At our previous inspection we found breaches of regulation relating to safe care and treatment, consent, staffing, personalised care and good governance. We carried out this inspection to check on the improvements the registered provider told us they had made.
This inspection site visit took place on 1 and 3 November 2017 and was unannounced. The inspection was carried out by two inspectors and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We did not ask the provider to complete a Provider Information Return (PIR) before this inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. As part of our planning for this inspection we looked at records that were sent to us by the registered provider and the local authority to inform us of significant changes and events. We spoke with the local safeguarding team and commissioning team to obtain their feedback about the service.
We looked at six peopleâs care plans, risk assessments and associated records. We reviewed documentation that related to staff management and recruitment. We looked at records of the systems used to monitor the safety and quality of the service, menu records and the activities programme. We also sampled the servicesâ policies and procedures.
We spoke with 11 people who lived in the service and five peoplesâ relatives to gather their feedback. We spoke with the interim manager, deputy manager, two care team managers, activities co-ordinator, four care staff, catering and domestic staff as part of our inspection. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 05:08:13 22nd Mar 2018 - Update Now
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