Bassett House

Bassett House

Cloatley Crescent
Off Station Road
Wootton Bassett
Wiltshire SN4 7FJ

Telephone: (01793) 855415

Provider Name: AMS Care Wiltshire Limited
Care home beds: 63

Care Types: Care Home with NursingDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Requires improvement

Read overall summary
Last updated 27 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection and took place on 21and 22 June 2017. The first day of the inspection was unannounced. One inspector, a specialist nurse advisor and an expert by experience carried out this inspection. Experts by experience are people who have had a personal experience of care, either because they use (or have used) services themselves or because they care (or have cared) for someone using services.

Before we visited we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification. We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We used a number of different methods to help us understand the experiences of people who use the service. We spoke with 10 people using the service and nine visiting relatives about their views on the quality of the care and support being provided. During the two days of our inspection we observed the interactions between people using the service and staff. We used the Short Observational Framework for Inspection (SOFI). We used this to help us see what people's experiences were. The tool allowed us to spend time watching what was going on in the service and helped us to record whether people had positive experiences.

We looked at documents relating to people’s care and support and the management of the service. We reviewed a range of records which included 13 care and support plans and daily records, staff training records, staff duty rosters, staff personnel files, policies and procedures and quality monitoring documents.

During the visit we met people who use the service. We spoke with the registered manager, the director of care, the provider, deputy manager, four registered nurses, six care staff, two activity co-ordinators, three hostesses and staff from the catering, maintenance and housekeeping departments. We received feedback from three healthcare professionals who supported the service to meet people’s care needs.

Last updated 03:16:34 20th Aug 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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