1 The Boulevard
Grange Over Sands
Cumbria LA11 6EG
Telephone: (015395) 34987
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 27 September 2017 and was announced. We gave the registered manager notice of our visit because the location provides a domiciliary care service and we needed to be sure that the registered manager would be available to speak with us.
The inspection was carried out by one adult social care inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Expert by Experience had experience of caring for someone with complex needs.
We visited the agency office on 27 September 2017 and looked at care records for four people who used the service and at the recruitment and training records for four staff. We also looked at records relating to complaints and how the provider checked the quality of the service.
During our visit to the service we met one person who used the service and spoke with the serviceâs registered manager and care manager. We spoke with six people who used the service and four peopleâs relatives by telephone. We also contacted four staff members by telephone to gather their views.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service, including the information in the PIR, before we visited the service. We also contacted the local authority commissioning and social work teams for their views of the service.
Last updated 05:21:13 20th Sep 2018 - Update Now
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