Registered Manager: Tonks, Lorraine
Provider Name: European Healthcare Group PLC
Care home beds: 59
Bay Tree Court provides residential care for the elderly within a purpose-built environment.
This purpose-built 59-bed home is situated in the heart of the village of Prestbury, less than 3 miles from the centre of Cheltenham.
Bay Tree Court is the embodiment of our philosophy of creating an ambiance that is more in keeping with a residential hotel than a nursing home.
Bay Tree Court has gone through an extensive amount of refurbishment after receiving investment from the European Healthcare Group in 2013
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 and 12 March 2018 and was unannounced. One inspector carried out the inspection. We spoke with five people using the service, the registered manager the deputy manager, the activities coordinator and four members of care staff. In addition we reviewed records for three people using the service and looked over the premises of the care home. We observed a shift handover and examined records relating to staff training, recruitment and the management of the service. We used the Short Observational Framework for Inspection (SOFI) for people living with dementia. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we have about the service including notifications. A notification is a report about important events which the service is required to send us by law.
Last updated 04:52:54 22nd Jan 2019 - Update Now
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