Berkshire RG20 8LB
Telephone: (01488) 608632
Registered Manager: Walton, Eleanor Joan
Provider Name: Bupa Care Homes (ANS) Limited
Care home beds: 63
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection which took place on 3 and 4 July 2017, it was unannounced on the first day and announced on the second. The inspection was carried out by one inspector and an expert by experience on the first day. One inspector and an inspection manager completed the inspection on the second day. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert who attended this inspection was experienced in caring for older people.
Before the inspection we reviewed the information we held about the service which included notifications they had sent us. Notifications are sent to the Care Quality Commission (CQC) to inform us of events relating to the service which they must inform us of by law. We looked at previous inspection reports and contacted community professionals, commissioners and the local authority safeguarding team for feedback. The local authority told us there were no current safeguarding concerns and we received feedback from one community professional and the local authority quality team.
We reviewed the Provider Information Return (PIR).This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
During the inspection we spoke with 15 people who live at the service and six relatives/visitors. We also spoke with18 members of staff including the home manager, deputy manager, three registered nurses, a senior care worker, six care workers, two activity staff, a housekeeper, the receptionist, an administrator and the hostess. We looked at records relating to the management of the service including seven peopleâs care plans and associated care records. We looked at six staff files including staff training and recruitment records. We reviewed the compliments, concerns and complaints log and the accident/incident records as well as a selection of documentation relating to the maintenance and safety of the premises.
Last updated 11:42:48 18th Feb 2019 - Update Now
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