42 Bath Road
Berkshire RG1 6PG
Telephone: (0118) 953 0600
Registered Manager: Chatfield, Pamela Joy
Provider Name: Bupa Care Homes (ANS) Limited
Care home beds: 70
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out on 31 October and 2 November 2016 and it was unannounced. One inspector, an expert by experience and a specialist advisor carried out the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the PIR and at all the information we had collected about the service. This included previous inspection reports and information received from health and social care professionals. We also looked at notifications the service had sent us. A notification is information about important events which the service is required to tell us about by law.
During the inspection we spoke with 13 people who use the service and four relatives. We spoke with the registered manager, the deputy manager and three unit managers. We received feedback from six care assistants, two activities coordinators, domestic staff, an occupational therapist and three staff from the physiotherapy department. We observed interactions between people who use the service and staff during our inspection. We spent time observing lunch in the dining room. As part of the inspection we requested feedback from health and social care professionals.
We looked at six people's care plans and associated documentation. We looked at the recruitment files for seven members of staff, staff training and staff supervision log. Medicines administration, storage and handling were checked. We reviewed a number of documents relating to the management of the service, for example, various audits, the utility service certificates, risk assessments, the complaints and compliments records, and incidents/accidents records.
Last updated 12:28:11 19th Feb 2019 - Update Now
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