Cumbria CA11 7UP
Telephone: (01768) 840086
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place between 25 August and 27 October 2016 and was announced. We gave the provider 48 hoursâ notice of our visit on 25 August 2016 because the location provides a domiciliary care service and we needed to be sure that the registered manager would be available to speak with us.
The inspection was carried out by one adult social care inspector.
During our visits to the agency offices we looked at the care records for six people who used the service and at the training and recruitment records for three members of staff. We also looked at records relating to how complaints were managed and how the provider checked the quality of the service.
Before our inspection we sent questionnaires to 23 people who used the service and their relatives. During the inspection we contacted seven people who used the service and four relatives by telephone and spoke with four members of the care staff. We also spoke with the registered manager and four members of the agency management team.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service, including the information in the PIR, before we visited the service. We also contacted the local authority commissioning and social work teams for their views of the service.
Last updated 10:07:06 23rd Mar 2018 - Update Now
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