Stockton On Tees
Cleveland TS19 0DW
Telephone: (01642) 618818
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 November 2017 and was unannounced. This meant the registered provider did not know we would be visiting. The service was previously inspected in February 2015 and was meeting the regulations we inspected.
The inspection team consisted of one adult social care inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before we visited the service we checked the information we held about this location and the service provider, for example we looked at the inspection history, provider information report, safeguarding notifications and complaints. We also contacted professionals involved in caring for people who used the service, including the local social work team.
We also contacted the local Healthwatch who is the local consumer champion for health and social support services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work. We used the feedback we received to inform the planning of our inspection.
During our inspection we observed how the staff interacted with people who used the service and with each other. We spent time watching what was going on in the service to see whether people had positive experiences. This included looking at the support that was given by the staff, by observing practices and interactions between staff and people who used the service.
At the inspection we spoke with six people who used the service, seven relatives, the deputy manager, the manager, domestic, kitchen and maintenance staff, six care staff, one volunteer (activities assistant) and one visiting professional from the community nursing team.
We also reviewed records including: three staff recruitment files, medicine records, safety certificates, three support plans and records, three staff training records and other records relating to the management of the service such as audits, surveys, minutes of meetings and policies.
Last updated 12:09:21 15th Mar 2018 - Update Now
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