33 West Street
Northumberland NE70 7QB
Telephone: (01668) 219538
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 27 February, 9 March and 19 March. It was carried out by one adult social care inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We gave the service 48 hoursâ notice of the inspection visit because it is small and we needed to be sure that they would be in.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make
We spoke by telephone with eight people who used the service and five relatives. We visited three people at home and spoke with three members of care staff.
We spoke with the registered manager, office staff and three board members. We looked at three staff files, seven care plans and a variety of records related to the quality and safety of the service.
We spoke with the local authority contracts team who told us they did not commission any services from Bell View Help At Home. We spoke with local authority safeguarding team who told us there were no current concerns of a safeguarding nature.
Last updated 04:38:17 21st Nov 2018 - Update Now
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