33 West Street
Northumberland NE70 7QB
Telephone: (01668) 219538
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19, 20 and 27 October 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure staff would be available in the office to assist us. The inspection was carried out by two inspectors. One inspector visited the office base for the service, and another inspector visited people in their homes. We also conferred with a pharmacy inspector following our inspection.
We spoke with the local authority safeguarding team and contracting team. We also spoke with a community matron. We used the information they shared with us in the planning of our inspection. We did not ask the provider to complete a PIR before this inspection. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We looked at the care and support records of six people who used the service, including their medicine administration records. We looked at records relating to the management of the service, such as audits, and five staff files and recruitment records. We also reviewed information we held about the service including any statutory notifications that the provider had sent us. Notifications are made to us by providers in line with their obligations under the Care Quality Commission (Registration) Regulations 2009. These are records of incidents that have occurred within the service or other matters that the provider is legally obliged to inform us of.
During our inspection we spoke with six people who used the service, visiting three of those people at their homes. We spoke with the registered manager, the deputy manager, and six staff members. After the inspection we also spoke with the two directors of the service. Following the inspection we were sent information to support us with our enquiries.
Last updated 10:38:29 22nd Mar 2018 - Update Now
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