39-40 Bentinck Crescent
Northumberland NE61 6SX
Telephone: (01670) 511776
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3 July 2017 and was unannounced.
It was carried out by an inspector.
Before the inspection, we had received a completed Provider Information Return (PIR). The PIR asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service as part of our inspection. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales. We contacted commissioners from the local authorities who contracted peopleâs care. We spoke with the local safeguarding teams.
During this inspection we carried out observations using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not communicate with us.
During the inspection we spoke with four people who lived at Bentinck Crescent, the registered manager, the area manager and three support workers including the senior support worker. We looked around the kitchen. We reviewed a range of records about peopleâs care and how the home was managed. We looked at care records for three people, recruitment, training and induction records for four staff, three peopleâs medicines records, staffing rosters, staff meeting minutes, meeting minutes for people who used the service and relatives, the maintenance book, maintenance contracts and quality assurance audits the registered manager had completed.
Last updated 05:33:04 21st Aug 2018 - Update Now
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