Manager: Jane PopplewellProvider Name: Bupa Care Homes (CFHCare) Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 6 and 11 of June 2018 and was unannounced. On 6 June, the inspection team consisted of an inspection manager, two inspectors, a further two inspectors on induction and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. On 11 June, one adult social care inspector and an inspector on induction completed the inspection.
We had not asked the provider to complete a provider Information Return (PIR) prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However, we checked our systems for any notifications that had been sent to us, as these would tell us how the registered provider managed incidents and accidents that affected the welfare of people who used the service.
Prior to the inspection we spoke with the local authority safeguarding and contracts teams about their views of the service. They told us that at this time, a suspension on all admissions to the service was in place.
During the inspection we observed how staff interacted with people who used the service throughout both days and at mealtimes. We used the Short Observational framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who were unable to speak with us.
We spoke with14 people who used the service and three people who were visiting their relatives or friends. We spoke with the regional director, the regional manager, the manager, the head of care, 10 care workers, a housekeeper and a visiting health care professional and hairdresser.
We looked at care files for 14 people who used the service. We also looked at other important documentation relating to people who used the service such as, 15 medication administration records and monitoring charts for food, fluids and weights.
We looked at a selection of documentation relating to the management and running of the service. This included 10 staff recruitment files, training records, the staff rota, complaints management and maintenance of equipment records. We completed a tour of the buildings to check general maintenance as well as the cleanliness and infection control practices.
Last updated 04:31:33 21st Jan 2019 - Update Now
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