4a Roberts Lodge
Berwick Upon Tweed
Northumberland TD15 2YN
Telephone: (01289) 303173
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 12 April 2017 and we contacted relatives by phone on the 22 April 2017 to find out their opinion of the service. The inspection was announced because the registered manager and people who lived in the home were often out in the local community. We needed to be sure that they would be in the home at the time of the inspection. The inspection was carried out by one inspector.
Prior to our inspection, we checked all the information which we had received about the service including any notifications which the provider had sent us. Statutory notifications are notifications of deaths and other incidents that occur within the service, which when submitted enable the Commission to monitor any issues or areas of concern.
We contacted Northumberland local authority safeguarding and contracts and commissioning teams prior to our inspection. We also contacted Healthwatch. Healthwatch is the local consumer champion for health and social care services. We used their feedback to inform the planning of this inspection.
The registered manager completed a provider information return (PIR) prior to the inspection. A PIR is a form which asks the provider to give some key information about their service; how it is addressing the five questions and what improvements they plan to make.
On the day of our inspection, we spoke with all six people who lived at the home. We also talked with the nominated individual, registered manager and four care staff. We examined two peopleâs care plans. We also checked records relating to staff and the management of the service. Following our inspection we spoke with three relatives.
Last updated 03:38:51 13th Oct 2018 - Update Now
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