Berwick Upon Tweed
Northumberland TD15 1PL
Telephone: (01289) 331117
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection took place on 10 and 16 January 2018 and was unannounced. The inspection team consisted of an inspector and a specialist advisor in nutrition.
Prior to carrying out the inspection, we reviewed all the information we held about the home. We did not request a new provider information return (PIR). A PIR is a form which asks the provider to give some key information about their service, how they are addressing the five questions and what improvements they plan to make.
We contacted Northumberland and Scottish Borders local authority safeguarding and contracts and commissioning teams prior to our inspection. We also contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used their feedback to inform the planning of this inspection.
We spoke with 10 people and three relatives on the day of the inspection. We also spoke with one relative by phone following our inspection.
We spoke with the nominated individual, manager; a nurse and an agency nurse, two senior care workers, six care workers, the activities coordinator, chef and housekeeper. Following our visits to the home, we spoke with two members of night staff including an agency nurse to ascertain how care was provided at night. We also spoke with a reviewing officer from Scottish Borders Council, two pharmacists and a pharmacy assistant.
We observed peopleâs care and support in communal areas of the home and viewed nine peopleâs care records to ascertain how care was delivered. We also looked at information relating to staff recruitment and training. We examined a variety of records which related to the management of the service.
Last updated 10:38:34 22nd Mar 2018 - Update Now
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