Bethany House Limited

Bethany House
20 Front Corkickle
Whitehaven
Cumbria CA28 8AA

Telephone: (01946) 695556

Care Types: Care HomeDementiaMental HealthOlder People


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Overall
Requires improvement

Read overall summary
Last updated 9 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.

This inspection took place on 25 January 2018. Our visit to the home was unannounced and carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience of caring for older people and people living with dementia.

During our inspection we spoke with 10 people who lived in the home and four people who visited the home regularly. We spoke with three members of the care team, two ancillary staff, the registered manager and the owners of the home. We observed care and support in communal areas, spoke to people in private and looked at the care records for six people. We also looked at records that related to how the home was managed, including staff records.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We checked the information we held about statutory notifications sent to us about incidents and accidents affecting the service and people living there. A statutory notification is information about important events that the provider is required to send to us by law.

We contacted health and social services commissioners who contracted people’s care. We also contacted the local safeguarding and adult social services teams. We spoke with health care professionals who supported people who lived in the home.

We used a planning tool to collate all this evidence and information prior to visiting the home.

Last updated 11:08:07 17th Jun 2018 - Update Now

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