Better at Home (IOW) Limited

College House
College Close
Isle Of Wight PO36 8EB

Telephone: (01983) 401865

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical Disability

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Last updated 25 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was carried out by two inspectors between 19 October 2016 and 25th October 2016, supported by three other inspectors carrying out telephone interviews with people using the service. The provider was given two days’ notice because the location provides a domiciliary care service; we needed to be sure someone would be in.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.

We visited four people in their homes and spoke with a further 13 other people or their families over the telephone. We spoke with the registered manager, the deputy manager, the training co-ordinator, a member of the admin team and the accounts manager. We also spoke with seven care staff.

We looked at care plans and associated records for six people using the service, and records relating to the management of the service. These included staff duty rota records, six staff recruitment files, records of complaints, accidents and incidents, policies and procedures, and quality assurance records.

Last updated 08:21:27 22nd May 2018 - Update Now

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