Better Home Care

Better Home Care

5 Green End
Cambridge CB23 7DY

Telephone: (01223) 262669

Registered Manager: Laura Jane Ansell

Care Types: Care in your HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 16 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place between the 19 and 20 April 2018 and was announced.

The inspection was undertaken by one inspector. We gave the provider 48 hours' notice as the service is small and we needed to be sure they were in. This was also because some of the people using the service could not consent to a home visit or phone call from an inspector, which meant that we had to make alternative arrangements about this.

Before the inspection the provider completed a Provider Information Return (PIR). This is information we require providers to send us at least annually. This provides us with information about the service, what the service does well and improvements they plan to make. We used this information to assist us with the planning of this inspection. We also looked at other information we held about the service. This included information from notifications the provider sent to us. A notification is information about important events which the provider is required to send to us by law such as incidents or allegations of harm.

Prior to our inspection we contacted organisations to ask them about their views of the service. These were the local safeguarding authority and commissioners of the service. These organisations’ views helped us to plan our inspection.

On the 19 April 2018 we visited the provider’s office and we spoke with the registered manager, two care staff and two relatives. On 20 April 2018 we spoke with five people and a further five relatives by telephone.

We looked at care documentation for four people using the service at Better Home Care and their medicines’ administration records. We also looked at two staff files, staff training and supervision planning records and other records relating to the management of the service. These included records associated with audit and quality assurance.

Last updated 06:48:03 17th Jan 2019 - Update Now

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