Better Home Care

Better Home Care

6A Green End
Cambridgeshire CB23 7DY

Telephone: (01223) 262669

Provider Name: Better Home Care Ltd

Care Types: Care in your HomeDementiaLive-in CareOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 21 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on 28 September and was completed by one inspector. 48 hours’ notice of the inspection was given because we wanted to make sure the registered manager and staff were available.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at information we hold about the service. This included the number and type of notifications. A notification is information about important events which the provider is required to tell us about by law.

We also received information from the local authority who commission and contract care from the service.

During the inspection we visited and spoke with two people in their homes and spoke with five people by telephone. We also spoke with two relatives, the service’s registered manager and two care staff.

We also observed people’s care to assist us in understanding the quality of care people received.

We looked at three people’s care records and records of staff meetings. We looked at medicine administration records and records in relation to the management of the service such as checks regarding people’s health and safety. We also looked at staff recruitment, supervision and appraisal process records, training records compliments and quality assurance records.

Last updated 12:39:25 21st May 2018 - Update Now

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