Birch Hill Care Centre

Norham
Berwick Upon Tweed
Northumberland TD15 2JZ

Telephone: (01289) 382216

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment


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Overall
Outstanding

Read overall summary
Last updated 31 October 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 8 and 22 August 2018. The inspection was carried out by one adult social care inspector. The first day of the inspection was unannounced which meant the provider did not know we would be visiting. The second day of the inspection was announced.

Prior to the inspection we reviewed information we held about the service including statutory notifications. Notifications are changes, events or incidents that the provider is legally obliged to inform us of.

We contacted Northumberland and Scottish Borders safeguarding and commissioning teams. We used the information they provided when planning this inspection.

The provider completed a provider information return (PIR) prior to the inspection. A PIR is a form which asks the provider to give some key information about their service; how it is addressing the five questions and what improvements they plan to make.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us.

We spoke with the registered manager, deputy manager, house leader, four care staff, three relatives, and 10 people. Following the inspection we received feedback from a GP, a social worker, reviewing officer and a further three relatives.

We looked at three staff recruitment files, four care plans and a variety of records related to the quality and safety of the service.

Last updated 08:43:21 14th Nov 2018 - Update Now

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