Birch Hill Care Centre

Berwick Upon Tweed
Northumberland TD15 2JZ

Telephone: (01289) 382216

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 2 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 29 December 2015 and was unannounced.

The inspection was carried out by one inspector. We displayed a poster to inform people that we were inspecting the service that day and invited them to share their views.

We spoke with six people who lived at the service on the day of our inspection. We spoke to two relatives and contacted one relative by phone following our inspection, to find out their opinions of the service provided. We spoke with local authority contracts and safeguarding officers. They told us that they were not aware of any concerns about the service, and there were no ongoing safeguarding investigations.

We spoke with two care managers who visited people in the home regularly. They told us that the people they supported were well cared for and were happy with the care provided. They were not aware of any concerns or complaints about the service.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us.

We spoke with the registered manager, deputy manager and four care workers on the day of our inspection. We also spoke with kitchen and domestic staff.

We read four people’s care records. We looked at a variety of records which related to the management of the service such as audits and surveys. We also checked records relating to the safety and maintenance of the premises and equipment.

Prior to carrying out the inspection, we reviewed all the information we held about the home. The registered manager completed a provider information return (PIR). A PIR is a form which asks the provider to give some key information about their service; how it is addressing the five questions and what improvements they plan to make. We also looked at notifications submitted by the provider in line with legal requirements.

Last updated 05:33:05 21st Aug 2018 - Update Now

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