Herefordshire HR8 1RW
Telephone: (01531) 632925
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place 25 May 2016 and was conducted by one inspector.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give us key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and notifications we had received. A notification is information about important events which the provider is required to tell us about in law. We also asked the local authority for any concerns or information relating to Birchams Grange. We did not receive any information of concern
During the visit we spoke with nine people who lived at the home, three relatives, eight members of staff who consisted of four care assistants, one kitchen assistant, one head housekeeper , the senior team leader who was managing the service due to the Registered Manger being on holiday and the business support manager. We also spoke with a doctor following our visit. We observed staff supporting people throughout the home. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at a care plan for epilepsy and one for a personâs mobility.
We reviewed records relating to the management of the service, this included the quality checks made by the provider and the registered manager.
Last updated 09:30:08 20th Mar 2018 - Update Now
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