350 Summer Lane
West Midlands B19 3QL
Telephone: (0121) 359 7757
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place over two days on 08 and 09 May 2017 and was announced. The provider was given 48 hoursâ notice because the service provides personal and nursing care support to people living in their own homes and who are often out during the day; we needed to be sure that the registered manager and staff would be available to meet with us. The first day was spent visiting people in their own homes and the second day was spent with the registered manager at the providerâs office. The inspection team comprised of one inspector and an expert by experience. An expert by experience is someone, or is caring for someone, who has had direct experience of this type of service.
Before our inspection, the provider was sent a Provider Information Return (PIR) to complete. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We sent out questionnaires to people who used the service and four were returned. Questionnaires were also sent to relatives and one was returned. As part of the inspection process we also looked at information we already held about the provider. Providers are required to notify the Care Quality Commission about specific events and incidents that occur including serious injuries to people receiving care and any incidences which put people at risk of harm. We refer to these as notifications. We reviewed the notifications that the provider had sent us, to plan the areas we wanted to focus on during our inspection. We reviewed regular quality reports sent to us by the local authority to see what information they held about the service. These are reports that tell us if the local authority has concerns about the service they purchase on behalf of people.
As part of the inspection process, we spoke with four people, nine relatives, the registered manager, the care consultant manager and four care staff. We looked at four peopleâs care records to see how their care and treatment was planned and delivered. We also looked at medicine records for seven people. Other records we looked at included three staff recruitment and training files. This was to check that suitable staff were safely recruited, trained and supported to deliver care to meet peopleâs individual needs. We also looked at records relating to the management of the service and a selection of the providerâs policies and procedures, to ensure people received a good quality service.
Last updated 12:14:30 18th Apr 2018 - Update Now
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