350 Summer Lane
West Midlands B19 3QL
Telephone: (0121) 359 7757
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place over three days on 30 and 31 May and 01 June 2018. The inspection was announced and the provider was given 48 hoursâ notice. This was because the service provides personal care and support to people living in their own home and we needed to be sure that the registered manager and staff would be available to meet with us. The first day was spent with the registered manager, care consultant manager and staff at the providerâs office and the second and third days were spent making phone calls to people who use the service and their relatives.
The inspection team comprised of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
When planning our inspection, we looked at the information we held about the service. This included the Provider Information Return (PIR) and the notifications received from the provider about deaths, safeguarding alerts and accidents/incidents which they are required to send us by law. A PIR is information we require providers to send to us annually to give key information about the service, what the service does well and what improvements they intend to make.
As part of the inspection process we spoke with three people who use the service, eight relatives, the registered manager, the care consultant manager and six care staff. We looked at five peopleâs care records to see how their care and support was planned and delivered. We also looked at medicine records, staff recruitment and training files, policies and procedures and the providerâs quality monitoring systems.
Last updated 09:47:39 17th Oct 2018 - Update Now
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