Isle Of Wight PO30 3BJ
Telephone: (01983) 520539
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7 and 8 March 2018 and was unannounced. It was completed by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed all information we had received about the service, including notifications. Notifications are information about specific important events the service is legally required to send to us.
We spoke with 25 people who used the service and five family members or friends of people who used the service. We spoke with the providerâs deputy general manager, the registered manager, the deputy manager, the head of care, seven care staff, two activities coordinators, an administrative assistant, a maintenance worker, two kitchen staff and two housekeepers. We received feedback from two health or social care professionals who had contact with the service.
We looked at care plans and associated records for seven people and records relating to the management of the service, including: duty rosters, staff recruitment files, records of complaints, accident and incident records, maintenance records and quality assurance records.
We observed care and support being delivered in communal areas of the home. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We last inspected the service in December 2016 when no breaches of regulation were identified.
Last updated 07:57:33 22nd May 2018 - Update Now
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