210 Whitecross Road
Herefordshire HR4 0DJ
Telephone: (01432) 350853
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We made an unannounced inspection on 18 January 2017. The inspection team consisted of one Inspector.
We looked at the information we held about the service and the provider. We looked at statutory notifications that the provider had sent us. Statutory notifications are reports that the provider is required to send us by law about important incidents that have happened at the service.
We contacted the local authority before our inspection and asked them if they had any information to share with us about the care provided to people.
We observed how staff supported people throughout the day. We spoke with three people who lived at the home, the manager, the care manager, and two members of staff. We also spoke with two relatives, an advocate and a consultant psychiatrist. We looked at two care records, which included risk assessments, healthcare information and communication styles and preferences. We also looked at the medication administration records and comments and feedback received, including complaints.
Last updated 06:01:48 18th Apr 2018 - Update Now
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