Blair House

Blair House

24 Pevensey Road
St Leonards On Sea
East Sussex TN38 0LF

Telephone: (01424) 437608
Website: www.regalcarehomes.com

Registered Manager: Carole Brown
Provider Name: Regal Care Trading Ltd
Care home beds: 29

Care Types: Care HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical Disability


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Overall
Requires improvement

Read overall summary
Last updated 8 September 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 and 10 July 2018. The first day of the inspection was unannounced. The inspection was carried out by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the home, including previous inspection reports. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

During the inspection we reviewed the records of the home. These included three staff recruitment files, training and supervision records, medicine records, complaint records, accidents and incidents, quality audits and policies and procedures along with information regarding the upkeep of the premises.

We also looked at four care plans and risk assessments along with other relevant documentation to support our findings. This included ‘pathway tracking’ people living at the home. This is when we check that the care detailed in individual plans matches the experience of the person receiving care. It is an important part of our inspection, as it allows us to capture information about a sample of people receiving care.

During the inspection, we spoke with ten people who lived at the home, two visitors, and 13 staff members, this included the registered manager and provider. We also spoke with two health and social care professionals who visited the service.

We spent time observing people in areas throughout the home and were able to see the interactions between people and staff. We used the short observational framework for inspection (SOFI), which is a way of observing care to help us understand the experience of people who lived at the home. We watched how people were being supported by staff in communal areas. This included the lunchtime meals.

Last updated 03:55:20 18th Oct 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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