39/41, Kirby Road
Essex CO14 8QT
Telephone: (01255) 675548
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 18 and 25 July 2017 and was carried out by an inspector, a specialist advisor who had knowledge and experience in dementia care, and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information in the PIR along with information we held about the service such as notifications. Notifications are the events happening in the service that the provider is required to tell us about. We also looked at information sent to us from other stakeholders, for example the local authority and members of the public.
We spoke with the registered manager, deputy manager, area manager and a director representing the provider. We also spoke with eight other members of staff.
We spoke with 15 people who used the service and five relatives. We also observed the care and support provided to people and the interaction between staff and people throughout our inspection.
To help us assess how peopleâs care and support needs were being met we reviewed nine peopleâs care records and other information, for example their risk assessments and medicines records.
We looked at three staff personnel files and records relating to the management of the service. This included recruitment, training, and systems for assessing and monitoring the quality of the service.
Last updated 01:15:44 14th Feb 2019 - Update Now
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