Registered Manager: Sturch, Robert Carl
Provider Name: Bloomsbury Home Care Limited
Bloomsbury Home Care Limited Bourne, support local people with care needs.
Bloomsbury provides its service users with excellent, friendly and personal home care which allows them to stay in their own home whilst receiving the care that they need to remain independent.
All staff receive thorough training both on the job and through qualifications. Staff are regularly supported to pursue and obtain higher qualifications so that their skills are constantly up to date and they are always learning.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered persons were meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
Before our inspection visit to the serviceâs administrative office we reviewed any notifications of incidents that the registered persons had sent us since the last inspection. In addition, we liaised with the local authority who contribute to the costs of some of the people who use the service. We did this to obtain their views about how well the service was meeting peopleâs needs.
We visited the administrative office of the service on 13 February 2017 and the inspection team consisted of a single inspector. The inspection was announced. The registered persons were given a short period of notice because they are sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that they would be available to contribute to the inspection. During the inspection visit we spoke with the chief executive, the deputy manager and the registered manager. We also examined records relating to how the service was run including care plans, visit times, staffing, medicines management and staff training.
After our inspection visit our inspector spoke by telephone with 15 people who used the service and four relatives. They also visited five people at home where they examined records relating to the care the people had received. In addition, our expert by experience spoke by telephone with a further eight people who used the service and five relatives. An expert by experience is a person who has personal experience of this type of service.
Most of the people with whom we spoke lived in Stamford and the Deepings. We wanted to focus upon how well the service was running in these areas. This was because nearly all of the concerns we have received since the service was registered on 29 January 2016 had involved the service that had been received by people who lived there.
Last updated 10:15:06 22nd Jan 2019 - Update Now
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