BlueBelles Care Agency

9 Park View
Herefordshire HR5 3AR

Telephone: (01544) 231135

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 7 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 October 2015 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

The inspection team consisted of two inspectors.

Before our inspection we reviewed information we held about this service including statutory notifications the provider had sent us. Notifications are reports that the provider is required to send us to inform us about important events that had happened at the service, such as accidents or allegations of abuse.

We spoke with the local authority about the service prior to the inspection for their views on the service. We used this information to help us plan our inspection of the home.

During the inspection we spoke with two people receiving support, four relatives, the registered managers and five care staff.

As part of the inspection we viewed three staff records including details of recruitment, three care plans, risk assessments, reports gathered by the provider about their quality checks and details about complaints.

Last updated 10:41:54 16th Jul 2018 - Update Now

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