9 Park View
Herefordshire HR5 3AR
Telephone: (01544) 231135
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
This inspection took place on 07 August 2018 and was announced. We provided 48 hoursâ notice of the inspection to ensure management were available at their office to facilitate our inspection. The inspection was carried out by one inspector, and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we reviewed information we held about the service in the form of statutory notifications received from the service and any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law. We also asked commissioning teams from local authorities and Healthwatch for any information they had, which would aid our inspection.
At the time of our inspection, the service was providing personal care for 20 people who lived in the Kington area. We spent time visiting people in their own homes and asked them and their relatives what they thought about the care they received. We also undertook telephone interviews with people and relatives to gauge their impression on the quality of care provided. In total, we spoke to five people who used the services and eight relatives.
At the office, we reviewed three electronic records about peopleâs care and other records on how the domiciliary care agency was managed. This included electronic medication administration records, personnel and recruitment records, and quality assurance checks.
As part of the inspection, we spoke with the two registered managers for the service, and three care staff.
Last updated 06:15:40 15th Oct 2018 - Update Now
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