Provider Name: V&J Billington Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 June 2016. The provider was given 48 hoursâ notice of our visit because we wanted to ensure the provider and the manager were available to support the inspection. One inspector carried out the inspection.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. We had not asked the provider to complete a Provider Information Return (PIR) as we were following up concerns identified at the previous inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we visited the agencyâs premises and spoke with the registered provider and the manager. We checked care records for four people, including their assessments, care plans and risk assessments. We checked six staff recruitment files and other records relating to the management of the service, including staff training and induction, the complaints log and quality monitoring checks.
We spoke with 11 people that used the service and seven of their relatives by telephone to hear their views about the care and support provided. We received feedback about the service from one other relative by email. We spoke with nine care workers about the support and training they received to do their jobs.
The last inspection of the service took place on 19 August 2015, when we found the provider was in breach of regulations.
Last updated 04:56:36 18th Apr 2018 - Update Now
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