Bluebird Care (Worcester & Wychavon)

Bluebird Care (Worcester & Wychavon)

41 Basepoint Business Centre
Crab Apple Way, Vale Park
Worcestershire WR11 1GP

Telephone: (01386) 764830

Provider Name: Benjamin Partnership Limited

Care Types: Care in your HomeDementiaOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 26 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 December 2015 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service we needed to be sure that someone would be available to see us.

We looked at the information we held about the service such as incidents, unexpected deaths or injuries which involved people who used the service. We refer to these as notifications and providers are required to notify the Care Quality Commission (CQC) about these events.

We asked the local authority if they had any information to share with us about the service provided. The local authority are responsible for monitoring the quality and funding for some people who use the service. They told us they had no concerns.

Prior to our inspection the registered manager completed and returned to the CQC their Provider Information Return (PIR). A PIR is a form which asks the registered persons to supply some key information about the service they provide what the service does well and improvements they intend to make.

During the time at the office we spoke with the registered manager, the business owner and the care co-ordinator. Following the inspection we telephoned people or their family members about their experiences. We spoke with four people who used the service and seven family members or friends. In addition we spoke with five members of staff who visited people to provide care.

We reviewed the care records at the office for two people who used the service and viewed staff recruitment records. We also viewed records relating to the management and quality assurance of the service including audits.

Last updated 09:00:40 16th Jul 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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Bluebird Care (Worcester & Wychavon)Bluebird Care (Worcester & Wychavon)