Bluebird Care (Worcester & Wychavon)

Bluebird Care (Worcester & Wychavon)

41 Basepoint Business Centre
Crab Apple Way, Vale Park
Worcestershire WR11 1GP

Telephone: (01386) 764830

Provider Name: Benjamin Partnership Limited

Care Types: Care in your HomeDementiaOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 27 October 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We gave the service 48 hours’ notice of the inspection visit to ensure staff were available for us to speak with. Inspection site visit activity started on 27 June 2018 and ended on 28 June 2018. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service who spoke with people and their relative by telephone.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law.

During the inspection, we spoke with six people who used the service and five relatives. We also spoke with four care staff. In the office we spoke with five staff, the registered manager and the provider all of which also provided care to people.

We reviewed the risk assessments and plans of care for three people and looked at their medicine records. We also looked at audits for reviewing people’s care, their home environment and maintenance checks, complaints records, an overview of the last two months incident and accident audits, staff dependency tool, care staff rotas, staff meeting minutes, and four staff recruitment files.

Last updated 05:12:38 19th Feb 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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