Registered Manager: Mrs Florie Eross
From our base in Woking we provide homecare services throughout the Guildford, Woking and Waverley local Authority districts. This includes the towns and surrounding areas of Godalming, Farnham, Hindhead, Haslemere, Cranleigh and Shere.
Whilst we draw upon the pedigree, skills and resources of the national Bluebird Care organisation, we are a business focused both on and in our local communities. We deliver assistance and care to those who need a helping hand in their daily activities in order to retain an independent lifestyle, based from the comfort of their own homes.
Our service is tailored to the needs, desires and interests of the individual customer and ranges from personal care to domestic chores and from quick ‘pop in’ visits to check on wellbeing or medication, to long term live-in care where a carer resides with our customer to provide hands-on support throughout the day.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an announced inspection because we required the registered manager to be present to answer questions about the management and operation of the service. The inspection took place on the 27 September 2016.The inspection was carried out by one inspector who had experience in adult social care and an Expert by Experience.
Prior to this inspection we reviewed all the information we held about the service, including information about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law.
We had asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
As part of the inspection we spoke with twelve people who used the service, five relatives, ten care staff, the provider, the registered manager, the care coordinator the recruitment and training manager, and two office based staff and the registered manager.
We looked at a range of records about peopleâs care and how the service was managed. For example, we looked at care plans, medicine administration records, risk assessments, accident and incident records, complaints records and internal audits that had been completed. We also looked at staff recruitment files and the training staff received.
We had not previously inspected this service since it was registered with us in 2014.
Last updated 06:26:55 20th Oct 2018 - Update Now
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