West Yorkshire LS18 5NQ
Telephone: (0113) 258 9677
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Before the inspection we reviewed all the information we held about the service. This included any statutory notifications that had been sent to us. We contacted the authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We sometimes ask providers to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. On this occasion we did not ask the provider to compete a PIR.
The inspection was announced. We announced the visit on 13 April 2016 because we wanted to arrange contact with people who used and worked at Bluebird Care (Leeds North). The inspection took place over four working days. On 15, 18 and 19 April 2016 we telephoned people the used and worked at the service. On 20 April 2016 we visited the providerâs office where we spoke with members of staff and the management team. We looked at documents and records that related to peopleâs care and support and the management of the service. We looked at four peopleâs care and support records. During the inspection we spoke with 12 people who used the service, one relative, and 13 staff, which included the registered manager.
An adult social care inspector, a specialist advisor in governance and an expert-by-experience carried out the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. At the time of this inspection there were 92 people receiving personal care from Bluebird Care (Leeds North).
Last updated 05:54:27 18th Apr 2018 - Update Now
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