Bluebird Care Mid Essex

Bluebird Care Mid Essex

Widford House
5-7 Robjohns Road
Essex CM1 3AG

Telephone: (01245) 263962

Registered Manager: Tracey McCormack
Provider Name: K&T McCormack Ltd

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilityYounger Adults

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Last updated 22 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 9 and 11 September 2016 and was announced. The provider was given 24 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to respond to our queries.

The inspection team consisted of one inspector and one expert by experience, who carried out phone calls after the visit to the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

On the day of the inspection we visited the agency’s office and spoke with the new manager, the director of the service and the recruitment manager. We met with two members of care staff. We visited the home of two people who used the service and their families plus the staff supporting them on that day. We spoke on the phone to an additional two staff, seven people and five family members.

We reviewed all the information we had available about the service including notifications sent to us by the manager. Notifications are information about important events which the provider is required to send us by law. We also looked at information sent to us from others, including family members and the local authority. Prior to the inspection we sent out a questionnaire asking people and their families to give their opinion of the service. We received 10 responses from people who used the service. We used this information to plan what areas we were going to focus on during our inspection.

We looked at four people’s care records and three staff records. We examined information relating to the management of the service such as health and safety records, personnel and recruitment records, quality monitoring audits and complaints.

Last updated 10:41:45 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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