Registered Manager: Tracey McCormack
Provider Name: K&T McCormack Ltd
Bluebird Care provides high quality care at home.
Bluebird Care is an experienced local provider of care in the home.
We specialise in working with customers and their families that require social care in their own homes. We offer a unique service of tailored care visits from 30 minutes to full live-in support.
Our commitment to quality and ‘good old fashioned service’ has played an important part in our success. We deliver assistance and care to those who need a helping hand in their daily activities in order to retain an independent lifestyle, based from the comfort of their own homes. Our service is tailored to the needs, desires and interests of the individual customer and ranges from personal care to domestic chores and from quick ‘pop in’ visits to check on wellbeing or medication, to long term live-in care where a carer resides with our customer to provide hands-on support throughout the day.
We recognise that to deliver exemplary personal care we need to employ the best in carers – and we pay considerable attention to the recruitment, training and on-going development of our care team. Our carers are as aware of the importance of providing companionship as well as practical support.
Our home care service is entirely flexible, there is no long term contract and all care provision is bespoke to the wants and needs of our customers. Our aim is to provide the highest quality care in our customers own home thus providing a realistic alternative to residential care. We will create a bespoke flexible package of care to suit your own personal wishes and needs, anything from 30 minute visits to live-in care
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 9 and 11 September 2016 and was announced. The provider was given 24 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to respond to our queries.
The inspection team consisted of one inspector and one expert by experience, who carried out phone calls after the visit to the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
On the day of the inspection we visited the agencyâs office and spoke with the new manager, the director of the service and the recruitment manager. We met with two members of care staff. We visited the home of two people who used the service and their families plus the staff supporting them on that day. We spoke on the phone to an additional two staff, seven people and five family members.
We reviewed all the information we had available about the service including notifications sent to us by the manager. Notifications are information about important events which the provider is required to send us by law. We also looked at information sent to us from others, including family members and the local authority. Prior to the inspection we sent out a questionnaire asking people and their families to give their opinion of the service. We received 10 responses from people who used the service. We used this information to plan what areas we were going to focus on during our inspection.
We looked at four peopleâs care records and three staff records. We examined information relating to the management of the service such as health and safety records, personnel and recruitment records, quality monitoring audits and complaints.
Last updated 10:41:45 22nd Jan 2019 - Update Now
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