Apex Business Village, Annitsford
Northumberland NE23 7BF
Telephone: (0191) 250 2244
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 5, 6 and 11 December 2017. The inspection was announced. This was because the service is a domiciliary care service and we needed to be sure there would be someone in the office when we called.
The inspection team consisted of one inspector and an Expert by Experience (ExE). An ExE is a person who has personal experience of using or caring for someone who used this type of service. The Exe did not visit the service but made telephone calls to people who used the service, to gather their views.
The provider completed a Provider Information return. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
The service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults (including people who may be living with dementia), younger and disabled adults and people with a learning disability. Not everyone using Bluebird Care (South Northumberland) receives regulated activity; CQC only inspects the service being received by people provided with âpersonal careâ; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
Before the inspection we reviewed the information we held about the service, in particular notifications about incidents, accidents, safeguarding matters and any deaths. We contacted the local Healthwatch group, the local authority contracts team, the local authority safeguarding adults team and the local clinical commissioning group. We used their comments to support our planning of the inspection.
We spoke with 11 people who used the service to obtain their views on the care and support they received. We also spoke with two relatives and visited four people in their homes. Additionally, we spoke with the registered manager, the registered providerâs nominated individual, a service co-ordinator, a team leader and a care worker.
We reviewed a range of documents and records including; three care records for people who used the service, three medicine administration records (MARs), three records of staff employed by the service, complaints records, accidents and incident records, minutes of meetings and a range of other quality audits and management records.
Last updated 09:20:48 22nd Nov 2018 - Update Now
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