Registered Manager: Julie Mair
Provider Name: Mason Thomas Limited
Your local, caring, care at home experts. We provide the highest quality care & support within your own home. Supporting you or your loved one to live independently, through award winning, person centred care – day or night. Our caring, professional, highly trained and skilled team are always on hand. Short term, respite care through to long term, complex care, including, Dementia, Parkinsons, Stroke and end of life care, our range of services include:
Home Care & Support – tailor made visits including personal care, washing, dressing, mediation support, home help, meal preparation, domestic help etc.
Companionship – company and companionship for shopping, days out, accessing the community, assistance to appointments etc.
24 hour & Live In Care – Long and short term live in care, including rehabilitation, respite, complex and end of life care.
Night Care & Support – care and support through the night hours including waking night and sleep in night care.
Whatever your personal requirements, we ensure your support and care meets your specific needs. For more information, simply call our team and we will be happy to help you.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was announced. The provider was given notice of our inspection visit because the location provides a domiciliary care service. We did this because the registered manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that they would be available to contribute to the inspection.
The inspection team consisted of one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. Our inspector visited the administration office of the service on 20 February and 6 March 2018. On 19 and 21 February our expert by experience telephoned people who used the service to seek their views about how well it was meeting their needs.
Before the inspection, the provider completed a Provider Information Return (PIR) and we took this into account when we made the judgements in this report. The PIR is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information that we held about the service such as notifications (events which happened in the service that the provider is required to tell us about) and information shared by other organisations, including the local authority contracting and safeguarding teams.
During our inspection we spoke with 15 people who used the service, the registered manager, three care workers, two of the directors of the company that owns the service and two local healthcare professionals. We looked at a range of documents and written records including two peopleâs care plans, two staff recruitment files and information relating to the administration of medicines and the auditing and monitoring of service provision.
Last updated 05:32:34 21st Jan 2019 - Update Now
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