16 Wharf Road
Lincolnshire PE9 2EB
Telephone: (01780) 480881
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered persons were meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection was announced. The registered provider was given 48 hours notice because the location provides a domiciliary care service. We did this because the registered manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that they would be available to contribute to the inspection.
We visited the administration office of the service on 21 July 2015 and the inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using services or caring for someone who requires this type of service. They supported the inspection process by carrying out telephone calls to people who used the service following the inspection.
We spoke with 16 people who received a service from Bluebird Care (Peterborough and Rutland) and two relatives. When visiting the administration office we spoke with the registered manager, a company director and two care workers. We also sent people who used the service a questionnaire about their experiences and received 21 responses. A questionnaire was also sent to care staff and we received 12 responses.
Before our inspection visit to the service we reviewed notifications of incidents that the registered provider had sent us since the last inspection. In addition, we contacted local commissioners of the service who pay for some people to use the service and health and social care professionals who support people who use the service. We did this to obtain their views about how well the service was meeting peopleâs needs.
In addition, we reviewed a range of records about peopleâs care and how the service was managed. These included care records for five people and other records relating to the management of the service. We also looked at six staff training, support and
employment records, quality assurance audits, minutes of meetings with people and staff, findings from questionnaires that the registered provider had sent to people and incident and accident forms.
Last updated 01:34:31 20th May 2018 - Update Now
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