Provider Name: Scoona Ltd
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
Bluebird Care (Rushmoor & Surrey Heath) successfully achieved CQC registration at the beginning of May 2010 and was providing our home care services to customers soon after:
Whether the care visits at home are self funded or provided by Social Services, we recognise the need for our customers to be treated as individuals plus the importance of independence and being able to carry on life as normally as possible in the comfort of their own homes. We can help with all other aspects of home care such as:
- Help with getting up or going to bed
- Preparation of meals
- Trips out to see friends and relatives
- Shopping and sightseeing
- Personal hygience
- Assistance with household chores
- Assisting with medication prompting
- Overnight care
- Live-in Care for individuals with constant care needs who do not wish to go into a residential home
- Care for those with Learning Disabilities
- Care for those with Dementia and Alzheimer’s
- We provide respite care for people who rely on a relative or friend for most of their care but would like to give that person a break from time to time
All of our staff attends a comprehensive full 2 day induction program and on-going training , in manual handling and administrating medication.
We tailor make our calls to ensure the customer is cared for as and when they wish. We pride ourselves on open and honest communication and always ask our customers for feedback, so that we can continue to maintain and improve our home care service. Our carers are also trained to recognise and change in needs that maybe required.
We work with you to provide the home care services that you require when you need it.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 March 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to ensure that someone would be available. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and we checked information that we held about the agency and the service provider. This included statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the provider is required to tell us about by law. We used all this information to decide which areas to focus on during our inspection.
During the inspection we spoke with 13 people who received care and support from the agency by telephone and one relative. We also spoke with four care workers by telephone.
In addition to this, we contacted five health and social care professionals to obtain their views of the agency. Four of the professionals responded and we have included their views in this report.
Whilst at the agency office we spoke with the registered manager, the nominated individual and a member of the office team. We also reviewed a range of records. These included care records for six people and other records relating to the management of the domiciliary care agency. These included staff training, support and employment records, minutes of meetings with staff, policies and procedures, accident and incident reports and quality assurance audits and findings.
Last updated 09:06:21 19th Apr 2018 - Update Now
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