Provider Name: Shropshire Care Limited
Shropshire Care Business of The Year 2014
Our aim is to provide a better level of Home Care to people who need help and support to enable them to stay in their own home.
Our reputation is good and we get most of our new customers from referrals. We care passionately about delivering a high standard of Home Care. Dignity, Respect and Independence are important words to us. We employ professional people and train them well.
We offer a unique choice of flexible homecare and support services tailored exactly to your needs. These could be anything from a 30 minute visit to 24 hour live in care. You may want short term help after an illness, or you may require respite care because your usual carer is having a break. Whatever your needs, our dedicated team of home care workers are happy to talk to you about your requirements.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 September 2016. We gave the service 48 hours' notice of the inspection because it is a domiciliary care service and we needed to be sure that someone would be in.
The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their experience was as a person using domiciliary care as a young person.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form the provider completes to give some key information about the service, what the service does well and the improvements they plan to make.
Before our inspection we reviewed information held about the service. We looked at our own system to see if we had received any concerns or compliments. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the service is required to send us by law. We requested information about the service from the local authority and Healthwatch. The local authority may have responsibility for funding people who used the service. Healthwatch are an independent consumer champion who promotes the views and experiences of people who use health and social care. We used this information to help us plan our inspection of the service.
During the inspection we spoke with 13 people who used the service and five relatives. Relatives we spoke with were also involved in providing care to their family member. We spoke with 12 staff which included care staff, office staff and the Director of Care who was the registered manager. We also spoke with the registered provider of the service. We viewed three records which related to people's care and support needs, people's medicines and assessment of risk. We also viewed other records which related to quality monitoring and the management of the service.
Last updated 10:41:36 18th Apr 2018 - Update Now
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