Provider Name: Shropshire Care Limited
Shropshire Care Business of The Year 2014
Bluebird Care (Shropshire) aim is to provide a better level of homecare to people who need help and support to enable them to stay in their own home.
Our reputation is good and we get most of our new customers from referrals. We care passionately about delivering a high standard of Home Care. dignity, respect and independence are important words to us. We employ professional people and train them well.
Bluebird Care (Shropshire) offer a unique choice of flexible homecare and support services tailored exactly to your needs. These could be anything from a 30 minute visit to 24 hour live in care. You may want short term help after an illness, or you may require respite care because your usual carer is having a break. Whatever your needs, our dedicated team of home care workers are happy to talk to you about your requirements.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection activity started on 4 September 2018 and ended on the 10 September. This inspection included telephone interviews with people who used the service and their relatives. We visited the office location on 5 and 6 September 2018, to review care records, policies and procedures and to meet with staff members. In addition, we undertook a home visit with one person who could not talk with us on the phone.
This was an announced comprehensive inspection completed by one inspector and two experts by experience. An expert-by-experience is a person who had personal experience of using or caring for someone who uses this type of care service.
The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection was partly prompted by an incident which had a serious impact on a person using the service and that indicated potential concerns about the management of risk in the service. While we did not look at the circumstances of the specific incident, which was subject to external investigation, we did look at associated risks.
Before our inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also reviewed information we held about the service in the form of statutory notifications received from the service and any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law.
We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information as part of our planning. Local authorities together with other agencies may have responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care services.
We spoke with 21 people, three relatives, the registered manager, managers assistant, human resources manager, care coordinator and four staff members including two care supervisors. In addition, we met with three new staff members undertaking their in-house induction training with Bluebird Care (Shropshire).
We looked at the care and support plans for six people including assessments of risk and guidance for the use of medicines. We looked at records of quality checks completed by the registered manager and the provider. In addition, we confirmed the recruitment details of three staff members.
Last updated 11:29:44 18th Feb 2019 - Update Now
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