Bluebird Care (Stevenage & North Herts)

Venture House, Office 6
Fifth Avenue
Letchworth Garden City
Hertfordshire SG6 2HW

Telephone: (01462) 676555

Registered Manager: Armstrong, Sarah
Provider Name: Ajit Ltd

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 6 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We gave the service 48 hours’ before our visit that we would be coming to ensure we could access the information we needed.

The inspection was undertaken by two inspectors.

Inspection activity started on 02 November 2017 and ended on 06 November 2017. The inspection process included speaking on the telephone with a sample of people who used the service, relatives of some people who used the service and some staff members in order to obtain their views.

We reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We requested a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We visited the office location on 02 November 2017 where we spoke with the registered manager, the director, supervisor, care co-ordinator and we interviewed two staff members. We reviewed care records relating to three people who used the service and other documents central to people's health and well-being. These included medicine records and quality audits.

Last updated 12:13:43 15th Mar 2018 - Update Now

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