Registered Manager: Ms Debbie Bridgewater
Provider Name: Mutual Benefit Care Limited
At Bluebird Care we believe that happy carers are good carers.
We ensure that our staff arrive at your home well-rested and unruffled, with the skills and knowledge to do their very best for you.
We know how important it is to keep good working relationships, and ensure that your small team of carers keeps coming back to you on a regular basis.
Behind each team of carers is a network of expert staff, who are on hand to provide information and support to carers, customers, families and health professionals.
Following these simple rules, we have grown into a leading care at home provider, looking after the wellbeing of 150 people right across the county.
Working alongside families and individuals, we tailor our services to help our customers stay in control of their own care for as long as they are able to.
We provide homecare and support services from Gloucester, Cheltenham and Tewkesbury and provide coverage into the villages of the county, including Bishops Cleeve, Winchcombe, Prestbury, Charlton Kings, Shurdington, Witcombe, Brockworth, Upton St Leonards, Hardwicke, Quedgeley, Hempsted, Maisemore, Hartpury, Staunton and Corse, Tirley and Apperley, Tredington, Staverton and Churchdown.
Fees Guide: Approx £20 per hour
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 15, 16 and 17 February 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that the manager would be there.
Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about. We also had feedback from the local authority commissioners of the service, social and health care professionals and the local Healthwatch.
We visited three people who used the service and spoke with them and their care staff. We had feedback from 22 people using the service, six relatives and nine staff in response to questionnaires we sent out. We spoke with four people over the telephone and one relative. We also spoke with the nominated individual, registered manager, quality assurance co-ordinator and five care workers. We looked at a range of records which included the care records for six people which included their medicines records, recruitment records for four care workers and training and supervision records for six staff. We looked at a selection of records in relation to the management of the service.
Last updated 10:40:39 15th Sep 2018 - Update Now
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