1 Reception Office,The Old Police Station
1 Market Hall Street
Herefordshire HR5 3DP
Telephone: (01544) 231500
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 September 2017and was announced. We provided 48 hoursâ notice of the inspection to ensure management were available at their office to facilitate our inspection. The inspection was carried out by one inspector.
Before the inspection visit, we reviewed information we held about the service in the form of statutory notifications received from the service and any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law. We also contacted the local authority, and Healthwatch for any information they had, which would aid our inspection. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care services.
We spent time visiting four people in their own homes and together with two relatives who were present, asked them what they thought about the care they received. We also undertook telephone interviews and spoke with a further five people who used the service and 10 relatives.
At the office, we reviewed a range of records about peopleâs care and how the domiciliary care agency was managed. These included four care records, one staff recruitment file and training records, and one medicine administration record (MAR) sheet.
The provider, who was also the registered manager, employed 2 members of staff at the time of our visit. As part of the inspection, we spoke with the registered manager, the care coordinator and the care assistant.
Last updated 06:01:54 18th Apr 2018 - Update Now
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