Registered Manager: Gaynor Smart-McCain
Provider Name: Ideal Carehomes (Number One) Limited
Care home beds: 54
Bowbridge Court Care Home in Newark is a warm and welcoming home set in a central location to the rear of Newark Hospital.
Offering the highest standards of care in beautiful surroundings, Bowbridge Court has 54 stylishly appointed en-suite rooms.
You will find a flat screen TV, freeview, DVD player, mini-fridge, telephone and internet in each of the bedrooms – offering home comforts for when you aren’t enjoying one of our activities or the day spaces.
We offer all-inclusive, 24 hour residential and dementia care; with our highly trained and professional care staff on hand 24 hours a day to provide assistance as and when necessary. Our approach is a person-centred one, we look to create the lifestyle you want from the moment you move in.
Quality, locally sourced food, an on-site hairdresser, bar and activities room, an excellent activities programme, beautiful and accessible sensory gardens in a lovely location close to all the amenities of town is just part of what makes Bowbridge Court a great place to live.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
We inspected the service on 23 and 24 July 2018. The inspection was unannounced. The inspection team consisted of three inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to our inspection we reviewed information we held about the service. This included information received from local health and social care organisations and statutory notifications. A notification is information about important events which the provider is required to send us by law, such as allegations of abuse and serious injuries. We also contacted commissioners of the service and asked them for their views. We used this information to help us to plan the inspection.
During our inspection visit we spoke with seven people who lived at the home and the relatives of three people. We also spoke with five members of care staff, a member of the catering team, a member of the domestic team, the deputy manager, the care manager and the registered manager.
To help us assess how people's care needs were being met we reviewed all or part of nine people's care records and other information, for example their risk assessments. We also looked at the medicines records of eight people, three staff recruitment files, training records and a range of records relating to the running of the service, for example, audits and complaints. We carried out general observations of care and support and looked at the interactions between staff and people who used the service.
We did not request a Provider Information Return prior to this inspection. This is information we require providers to send us at least once annually to give some key information about the service, what they do well and improvements they plan to make. However, on the day of inspection we gave the provider the opportunity to share this information.
Last updated 10:15:06 22nd Jan 2019 - Update Now
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