Bowbridge Court

Bowbridge Court

Bowbridge Road
Newark on Trent
Nottinghamshire NG24 4DF

Telephone: (01636) 605528

Registered Manager: Gaynor Smart-McCain
Provider Name: Ideal Carehomes (Number One) Limited
Care home beds: 54

Care Types: Care HomeDementiaOlder People

Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie

Requires improvement

Read overall summary
Last updated 15 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

We inspected the service on 23 and 24 July 2018. The inspection was unannounced. The inspection team consisted of three inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to our inspection we reviewed information we held about the service. This included information received from local health and social care organisations and statutory notifications. A notification is information about important events which the provider is required to send us by law, such as allegations of abuse and serious injuries. We also contacted commissioners of the service and asked them for their views. We used this information to help us to plan the inspection.

During our inspection visit we spoke with seven people who lived at the home and the relatives of three people. We also spoke with five members of care staff, a member of the catering team, a member of the domestic team, the deputy manager, the care manager and the registered manager.

To help us assess how people's care needs were being met we reviewed all or part of nine people's care records and other information, for example their risk assessments. We also looked at the medicines records of eight people, three staff recruitment files, training records and a range of records relating to the running of the service, for example, audits and complaints. We carried out general observations of care and support and looked at the interactions between staff and people who used the service.

We did not request a Provider Information Return prior to this inspection. This is information we require providers to send us at least once annually to give some key information about the service, what they do well and improvements they plan to make. However, on the day of inspection we gave the provider the opportunity to share this information.

Last updated 10:15:06 22nd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Bowbridge Court Care Home building entrance
Bowbridge CourtBowbridge CourtBowbridge CourtBowbridge Court