Registered Manager: English, Jennifer
Provider Name: English Care Limited
Care home beds: 30
English Care, a family run company, prides itself on offering a highly professional care service for the elderly.
Bowbrook House provides a relaxed and homely environment where privacy and dignity is maintained at all times.
The home, previously an Edwardian gentleman’s residence, was opened in 1998 and is set in a beautiful and convenient location on the outskirts of Shrewsbury, close to the Royal Shrewsbury Hospital.
David and Jennifer English, the owners, are supported by their Care Manager, Linda Gurden, who joined the home in 2000. Linda manages a team of dedicated Care staff and support workers who offer a friendly and supportive care service to the people living in the home and to their visiting families and friends.
Both Jennifer and David hold their Registered Manager Awards and are NVQ qualified. Linda has also achieved her NVQ 4, as part of the training programme the care staff are encouraged and assisted to complete the NVQ qualifications.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 29 September 2016 and was unannounced.
The inspection team consisted of one inspector and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We reviewed information we held about the service. We looked at our own system to see if we had received any concerns or compliments about the provider. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law.
We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information as part of our planning.
We spoke with nine people, five visitors, the registered manager and five staff members. We looked at care and support plans for two people including individual assessments of risk and medicine administration records. We looked at records of incident and accidents, compliments and complaints and the recruitment records of two staff members.
Last updated 09:53:56 14th Nov 2018 - Update Now
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