Herefordshire HR8 1HB
Telephone: (01531) 640840
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced visit took place on 14 July 2016 by one inspector.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give us key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and notifications we had received. A notification is information about important events which the provider is required to tell us about in law. We also asked the local authority for any concerns or information relating to Bowley Court. We did not receive any information of concern.
During the visit we spent time with the people who lived at the home, however due to the complex nature of their health needs they were unable to speak with us. We spoke with, four relatives, six members of staff who consisted of one nurse team leader, four care assistants and one cook and the registered manager who was also the provider. We also spoke with a visiting doctor. We observed staff supporting people throughout the home. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at a care plan for epilepsy and a falls risk assessment.
We reviewed records relating to the management of the service, this included the quality checks made by the provider and the registered manager.
Last updated 06:01:54 18th Apr 2018 - Update Now
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