172 Feltham Hill Road
Middlesex TW15 1LF
Telephone: 07590 111121
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection and was announced. We gave the service 48 hoursâ notice of the inspection visit because we needed the registered manager to arrange visits for us to peopleâs homes with their permission. We also needed to be sure that the registered manager would be in the office.
The inspection site visit activity started on 7 February 2018 and lasted one day. It included visiting three people living in their homes and speaking to four staff at the homes. We also visited the office location on the 8 February 2018 date to see the registered manager and office staff; and to review care records and policies and procedures. The inspection team consisted of three inspectors.
The inspection was also informed by feedback from questionnaires completed by a number of people using services and staff working at the service.
Before the inspection we reviewed records held by CQC which included notifications, complaints and any safeguarding concerns. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing potential areas of concern at the inspection.
We used information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
In addition to visiting people in their homes we also spoke with one relative. At the office we spoke with the registered manager, the provider, the deputy manager, two people and four members of staff. We read care plans for three people, medicines records and the records of accidents and incidents, complaints and safeguarding. We looked at records of audits and surveys.
We looked at records of staff training and supervision. We looked at a selection of policies and procedures and health and safety audits. We also looked at minutes of staff meetings and evidence of partnership working with external organisations.
Last updated 01:08:20 15th Mar 2018 - Update Now
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