Northumberland NE46 1UL
Telephone: (01661) 832886
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 May 2017 and was unannounced. The inspection was carried out by one adult social care inspector.
Before the inspection, we had received a completed Provider Information Return (PIR). The PIR asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service as part of our inspection. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales. We contacted commissioners from the local authorities who contracted peopleâs care to gather their feedback about the service delivered.
During this inspection we carried out observations using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not communicate with us.
We spoke with the manager, area manager and three support workers. We looked around the communal areas and looked in the kitchen and peopleâs bedrooms with their permission. We reviewed a range of records about peopleâs care and how the home was managed. We looked at care records for three people, recruitment, training and induction records for three staff, two peopleâs medicines records, staffing rosters, staff meeting minutes, the maintenance book, maintenance contracts and quality assurance audits the provider had completed. This included actions plans as a result of actions the new provider had identified themselves to make improvements to the service.
Last updated 09:00:55 13th Dec 2018 - Update Now
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