Walton On The Naze
Essex CO14 8HN
Telephone: (01255) 675632
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 16 February 2016 and was unannounced. The inspection team consisted of two inspectors.
We reviewed all the information we had available about the service including notifications sent to us by the provider. This is information about important events which the provider is required to send us by law. We also looked at information we received from others, including the local authority. We used this information to plan what areas we were going to focus on during our inspection.
During the inspection we spoke with seven people who used the service, three visitors, one social care professional and one health professional about their views of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also used informal observations to evaluate peopleâs experiences and help us assess how their needs were being met and we observed how staff interacted with people. We spoke with the registered manager, one senior care staff, two care staff and one catering staff. We also spoke with one health care professional and one social care professional.
We looked at six peopleâs care records and examined information relating to the management of the service such as health and safety records, recruitment and personnel records, staff rotas, quality monitoring audits and information about complaints. We also examined questionnaires that had been completed by relatives and visitors as part of the providerâs quality assurance processes.
Last updated 01:16:52 14th Feb 2019 - Update Now
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