Bridge Haven Care Home

Bridge Haven Care Home

Conyngham Lane
Kent CT4 5JX

Telephone: (01227) 831607

Registered Manager: Kim Drury
Provider Name: Avante Care and Support Limited
Care home beds: 53

Care Types: Care HomeDementiaOlder People

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Requires improvement

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Last updated 20 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 26 & 27 April 2017 and was unannounced. It was carried out by two inspectors on day one and one inspector on day two.

Prior to the inspection we looked at the previous inspection report and notifications about important events that had taken place at the service. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned a PIR within the set time scale. We also contacted six health and two care professionals for feedback.

Most people were not able to tell to us about their experience of living at the service although we spoke with many of them during the course of the inspection; six people were able to provide brief comments. We observed peoples interactions with their environment, each other and with staff. using an observation tool called the Short Observational Framework for inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with eight care staff about the care needs of people and the operation of the home. We looked at eight care plans; four in depth. This enabled us to see how people’s care was planned and delivered. We also observed a handover from morning to afternoon staff. We spoke with five relatives during the inspection in addition to domestic, kitchen and administrative staff and the deputy manager.

During the inspection we viewed a number of records including five staff recruitment records, the staff training programme, staff rota, supervision and appraisal records, medicine records, environment and health and safety records, risk assessments, staff team minutes, menus, compliments and complaints logs and quality assurance audits.

Last updated 03:10:51 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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