Bridge House

Bridge House

Thames View
Oxfordshire OX14 3UJ


Provider Name: Bridge House (Oxfordshire) Limited
Care home beds: 71

Care Types: Care Home with NursingDementiaOlder PeoplePhysical Disability

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Last updated 25 May 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 18 April 2016 and was unannounced. The inspection team consisted of three inspectors and two experts by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We contacted commissioners of the service. This was to obtain their views on the quality of the service provided to people and how the home was being managed.

We spoke with twenty people and seven relatives. We looked at seven people’s care records including medicine administration records (MAR). During the inspection we spent time with people. We looked around the home and observed the way staff interacted with people. We used the Short Observational Framework for Inspection (SOFI). SOFI is a means of understanding the experiences of people who could not speak with us verbally. We spoke with the registered manager, the business manager, the clinical manager and eight staff which included nurses, care staff, housekeeping, maintenance and catering staff. We reviewed a range of records relating to the management of the home. These included seven staff files, quality assurance audits, minutes of meetings with people and staff, incident reports, complaints and compliments. We reviewed feedback from people who had used the service and their relatives.

Last updated 11:03:52 18th Apr 2018 - Update Now

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